Unix Academy© is developed and supported by DVDxDVD Inc.
DVDxDVD Inc is committed to providing each customer with the highest standard of products and services. All Customer Care related requests and fully guided by DVDxDVD Inc policies.
We believe that “customer’s loyalty” actually means our loyalty to customers, not otherwise! You will feel a personal touch in our each and every communication. We never do “copy-paste” replies. All communications are from person to person.
In unlikely case that you are experiencing issue with the product, for any reason: all your purchases from DVDxDVD are 100% Warranty covered. We offer instant exchange on all media products!
In a case you need assistance, there are three ways to reach our customer support: e-mail, online chat service and telephone.
How to contact our Customer Care? care@DVDxDVD.com
Contact by e-mail or online chat most preferable and faster ways. We have dedicated Customer Care specialist who handles all your requests. Please include your full name and the order number in the message; it may be nice to have your phone number too.
Without the order number or an original e-mail address with which the order was placed, it would be impossible to identify your order, and consequently to address your issue. All your Customer Care inquiries will be addressed SAME BUSINESS DAY.
About contacting us by phone.
We sell worldwide, and therefore our customers are located on all five continents literally. It means, that that while our customers reside in all 24 time zones and we are still in only one: CST. It means, that your message will be addressed as soon as we will be opened for a business that day. Our business hours is from 7:30 a.m. to 6 p.m. Central Time.
Please leave us a message!
Please don’t forget to tell us your full name and the order number and describe the issue. Your message will be dispatched to our Customer Care. All things considered, the communication via e-mail is faster and more reliable, as our Customer Care specialists can spare few moments on deciphering the message, especially if one makes a mistake in spelling of order number! The free number to call us is 888-DVDxDVD
Unless it is really necessary, please send us an e-mail message!
